A Futuristic Hotel Service Experience Hits Banff

The Royal Canadian Lodge enhances guest experiences with its state-of-the-art new delivery robot.

When it comes to exceptional and unique hospitality experiences in Banff, the Royal Canadian Lodge is raising the bar. Beyond culinary delights and wellness services, guests can now enjoy the hotel’s new cutting-edge robot, Banffy. 

Guests have been thrilled by the one-of-a-kind delivery service since the Royal Canadian Lodge launched Banffy on December 1st, 2023. Banffy is programmed to efficiently carry out deliveries to meet guest requests. 

Forgot your toothbrush? Give the front desk a ring and Banffy will be at your door with fresh products within five minutes. Banffy seamlessly cruises through hotel hallways, navigates crowds and gives you a courtesy call once he’s at your door.

“In a world where innovation meets exceptional service, Banffy is the futuristic ambassador of convenience, delivering an enhanced and memorable guest experience,” says Ashley Stoll, Director of Sales and Marketing for the hotel. 

Convenient deliveries, any size, any time

The delivery robot can transport up to 41 litres so trust that your demand will be met no matter the size or the hour. As a fun and futuristic innovation, Banffy has also been known to charm guests, and it’s not unusual for them to pose for pictures with him.

Banffy is one of the first of its kind in Banff National Park and breaking new ground on how to best provide quality service to guests and visitors. With this avant-garde device, the lodge is committed to providing outstanding and state-of-the-art services to its guests.

“He is not just a robot, he is a testament to the extraordinary possibilities that emerge when innovation and hospitality intersect,” affirms Stoll.

Banffy is designed to enhance guest experiences, helping make the Royal Canadian Lodge’s entire hospitality operation run even more smoothly. From start to finish, guests can find pleasure in the delightful experiences offered by the Royal Canadian Lodge, located just a short walk away from the town centre. 

Wellness and culinary delights await

With the perfect blend of rustic charm and contemporary comfort, the luxury lodge allows visitors to relax and feel at home among Alberta’s beautiful Rocky Mountains. Guests can unwind in the wellness facilities on offer, choosing from the hotel’s grotto-inspired pool, hot tub and steam room, or indulge in all three. 

The hotel provides opportunities for a memorable fine dining experience, too. The Evergreen Restaurant and Lounge offers fresh, local ingredients, which highlight the flavours of Alberta so you can truly experience the region and all it has on offer. Indulge in locally sourced elk and beef with farm-fresh veggies, or swing by the restaurant for a Canadian-style breakfast.

For more about the Royal Canadian Lodge, or to make a reservation and experience Banffy for yourself, visit royalcanadianlodge.com/packages



This content was produced for the advertiser by RedPoint Media for commercial purposes. It is not written by and does not necessarily reflect the views of Avenue staff.

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