If you’ve been to even one Flames game, you know how important the ushers are to the experience....
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The recipient of this year’s Mayor’s White Hat Award goes out of their way to make the experience of travelling to and from the city that much better....
A first impression can last a long time, and this two-time White Hat Award winner should know....
You only have 15 seconds to make someone’s day; that’s what Catherine DeWolfe tells herself every day, and as a bus operator for Calgary Transit, she has thousands of chances...
There are people in the world who are always looking for opportunities to make somebody else’s day a little brighter....
The Stampede is an essential part of Calgary, and showcasing Indigenous culture is an essential part of the Stampede....
Sometimes, great service is more about what goes on behind the scenes than what’s in front of you, and if you go behind the scenes at Hotel Arts, you’ll find...
Most people wouldn’t describe a trans-Atlantic flight as a delight, but guests who fly under the care of Marlaine Diggens do....
For nearly a decade and a half, Ludmila Grama has created a slice of Italy for guests at the Acclaim Hotel and Pacini restaurant....
Every great team needs a great captain; one who leads by example through hard work, deep knowledge and boundless passion....
